Introduction

Helping Indonesia's companies and institutions in financial services industry to make strategic decisions for their technology investments.

The way of helping clients:
- Providing advisory to companies planning their IT Strategy
- Providing industry and market fact-based research reports including customized specific researches
- Providing current company-state assessment versus best practice framework/reference model
- Providing technology vendor analysis and selection
- Providing benchmark with other peer companies
- Directing the inquiries to right analysts in IDC
- Facilitating industry community for networking and improvement of their business
- Providing window to look at other countries (worldwide researches) through IDC global network

Technolog Analyst with focus on:
- Digital Transformation (DX)
- Customer Relationship Management (CRM). Customer Engagements & Experiences. Customer-oriented Digital Transformation.
- Enterprise Architecture
Aligned to financial services industry: Banking, Insurance, Capital Markets.

Certified for Professional Customer Relationship Management (P.CRM)

The analyst of IDC (International Data Corporation) - Technology Advisory & Global Market Intelligence Firm (www.idc.com)

Comments

Post a Comment

Popular posts from this blog

The Framework for Digital Transformation (DX) Journey

Image
In just a few short decades, information technology (IT) has moved from the back office, IDC's 1st Platform, to the front office, the 2nd Platform and finally, embedded itself into nearly every aspect of people's business and personal lives, fueled by 3rd Platform technologies including mobile, social business, cloud, and big data and analytics (BDA). Those 4 (four) technologies are called as the pillar of the 3rd Platform. There are 6 (six) additional technologies called as "Innovation Accelerators" are emerging in the current Digital Transformation period. A key issue for business and IT leaders today is creating an organization that can deliver on the promise of digital transformation (DX) for their enterprises. IDC (International Data Corporation) has created a different kind of leadership framework which we call " Leading in 3 Dimensions " or " L3D ". In a rapidly changing social ecosystem, adoption of new technologies by customers and m...
Read more

CRM is only about Marketing and Sales?? No, it's about Operations, too

A lot of people know about Customer Relationship Management (CRM) concept. They know it involves Marketing and Sales areas. It also involves Customer Services or Servicing area. When there is a question: "Does CRM scope reach to Operations?" Some people says "No". But the truth is "Yes". In facts, some parts of Operations processes are part of CRM scope. To implement CRM it does not only involve Marketing and Sales. It does not only involve Customer Service (CS), but it also involves some parts of Operations processes. From CRM definition it involves all organization's customer-facing activities such as product/service delivery, customer payments/collections, product/service change request, etc, which are under Operations area. Sometimes Customer Service is assumed under Operations, that's why Operations is part of CRM. However, even though Customer Service is separated from Operations, there are still parts of Operations processes facing to cus...
Read more

Lessons Learned from the emergence of Fintech startup companies in Financial Services Industry

In recent several years there are so many fintech (financial technology) startup companies were born in many countries in the world such as China, Hongkong, India, Singapore, Malaysia, Indonesia, etc. Why do they emerge and can be existed until now? What lessons learned can we take from this phenomenon, especially lessons for the existing financial institutions ? The answer can be found as below: Startup Fintech emerges and thrives because people's needs have not been fulfilled yet by traditional financial institutions. The people's needs that have not been fulfilled consist of 3 things: First thing is the consumer segment that are not feasible to use the financial institution's services. For examples: people that don’t have savings account, not feasible to get lending from banks, the insurance premium is too high, etc. Second thing is the customer experiences (more usable, more practical) that are not provided by the financial institution's. F...
Read more