My Profile

Handojo Triyanto is Senior Research Manager for IDC Financial Insights. He conducts the research and consulting work for Asia/Pacific Financial Insights covering: market and competitive analyses, technology trends and predictions, user demands and preferences, as well as business models and practices. Based in Indonesia, he also conducts the business development for Indonesia Financial Insights.

 Handojo has more than 9 years of experience in IT and business consulting for financial services industry by working for Deloitte and Accenture, as well as customer intimacy competitive strategy covering IT and Business Analysis for AXA insurance firms. Previously, he had more than 8 years of experience in operational efficiency competitive strategy covering IT and business process management for manufacturing industry.

 Handojo holds Bachelor’s Degree in Industrial Engineering from the Sepuluh November Insitute of Technology (Indonesian state university). He received various trainings in IT security, risk & governance from Deloitte and in IT implementation methodology, banking business processes, leading vendor’s technologies from Accenture. In AXA, he received trainings in insurance business processes and customer experiences. He also joined trainings in quality improvement in some manufacturing firms. Handojo also holds professional certificate P.CRM (Professional Customer Relationship Management) from AARM International.

 For further information please visit: http://www.linkedin.com/in/handojotriyanto

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The Framework for Digital Transformation (DX) Journey

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In just a few short decades, information technology (IT) has moved from the back office, IDC's 1st Platform, to the front office, the 2nd Platform and finally, embedded itself into nearly every aspect of people's business and personal lives, fueled by 3rd Platform technologies including mobile, social business, cloud, and big data and analytics (BDA). Those 4 (four) technologies are called as the pillar of the 3rd Platform. There are 6 (six) additional technologies called as "Innovation Accelerators" are emerging in the current Digital Transformation period. A key issue for business and IT leaders today is creating an organization that can deliver on the promise of digital transformation (DX) for their enterprises. IDC (International Data Corporation) has created a different kind of leadership framework which we call " Leading in 3 Dimensions " or " L3D ". In a rapidly changing social ecosystem, adoption of new technologies by customers and m
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CRM is only about Marketing and Sales?? No, it's about Operations, too

A lot of people know about Customer Relationship Management (CRM) concept. They know it involves Marketing and Sales areas. It also involves Customer Services or Servicing area. When there is a question: "Does CRM scope reach to Operations?" Some people says "No". But the truth is "Yes". In facts, some parts of Operations processes are part of CRM scope. To implement CRM it does not only involve Marketing and Sales. It does not only involve Customer Service (CS), but it also involves some parts of Operations processes. From CRM definition it involves all organization's customer-facing activities such as product/service delivery, customer payments/collections, product/service change request, etc, which are under Operations area. Sometimes Customer Service is assumed under Operations, that's why Operations is part of CRM. However, even though Customer Service is separated from Operations, there are still parts of Operations processes facing to cus
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Lessons Learned from the emergence of Fintech startup companies in Financial Services Industry

In recent several years there are so many fintech (financial technology) startup companies were born in many countries in the world such as China, Hongkong, India, Singapore, Malaysia, Indonesia, etc. Why do they emerge and can be existed until now? What lessons learned can we take from this phenomenon, especially lessons for the existing financial institutions ? The answer can be found as below: Startup Fintech emerges and thrives because people's needs have not been fulfilled yet by traditional financial institutions. The people's needs that have not been fulfilled consist of 3 things: First thing is the consumer segment that are not feasible to use the financial institution's services. For examples: people that don’t have savings account, not feasible to get lending from banks, the insurance premium is too high, etc. Second thing is the customer experiences (more usable, more practical) that are not provided by the financial institution's. For examples: impra
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